Office Policies

 

We accept all major insurance carriers: PPO, EPO, or POS plans. We also accept cash payment for visits. We do not accept HMO plans or Medi-cal programs at this time.

Our standard office procedure is that office visit copayments be paid at the time medical care is received. If you are a cash-paying patient, we require all services be paid for in full at the time of your visit.

 

Since appointment times are limited, these charges will apply for the following missed appointments:

  • $25 Third missed ill appt. and any thereafter within the year
  • $50 Missed physical exam appt.
  • Walk-ins are discouraged as your unexpected arrival puts everyone behind in their schedules. A$25 walk-in/add-on fee will be charged. Should you have an urgent problem, please phone us first so we can make the appropriate plans for your child to be seen.

Patients arriving to be seen for a physical examination should enter through the "Well Patients" door. Patients to be seen for conditions that may be contagious should enter through the "Ill Patients" door.

 

Appointments for physical exams are scheduled the first part of the morning and afternoon. Please phone well in advance (2-3 months) to schedule routine physical examinations. As a courtesy to our families, our staff make reminder calls daily for the next day's scheduled physical exams and any appointments for recheck.

 

If you are unable to keep an appointment, please notify the office as soon as possible, preferably 24 hours prior to the appointment. Appointment times are limited, and the courtesy of your call will enable a sick child to be cared for.

 

Please allow 24 hours for the completion of all immunization records, school physical and camp forms. For school and camp forms, please fill in all requested information on the parent'l section before sending the forms to us with a stamped, self-addressed envelope.

Prescription Refills

Routine prescriptions and refills are issued during regular office hours. For regular prescription refills, please have your pharmacy fax or electronically transmit us the request. Also, you can request refills through our patient portal.  When calling for prescriptions for controlled substances, please give name of the medication, dose, how often given, total number of pills. If you recently have had a change of address, please make sure we have this information recorded in the patient's record. Please allow 24 hours for requests for controlled substance refills.

Prenatal Appointments

Prenatal "meet the doctor" visits can be scheduled with the physicians. Please call to schedule a visit.

Voted "Winner"

Pediatrician

East County 

2017

 

Voted "Favorite" Pediatrician

East County

2015

2016

Dr. Dog says "Say BOO to the flu; get your flu shot!"

Office Hours

By Appointment Only

 

Monday - Friday

9:00 am - 5:00 pm

 

Saturday

9:00 am - 12:00 pm

Conejo Children's Medical Group

558 N. Ventu Park Rd.

Suite D

Thousand Oaks, CA 91320

 

Phone  (805) 499-5525

Fax       (805) 499-5554

email: frontoffice@conejochildrens.com

 

Patient Portal:

https://health.eclinicalworks.com/conejochildrens

 

 

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